# FAQ (https://webmetic.de/docs/en/ki-assistent/faq)

## Cost and plans [#cost-and-plans]

### Which plans include the AI assistant? [#which-plans-include-the-ai-assistant]

Every plan, including the Free plan and the trial. On the Free plan, the assistant sees only the companies you also see by name in the dashboard.

The other companies appear without a name, with only the time of their visit. For details, see [Free plan](https://webmetic.de/docs/en/visitor-intelligence/unternehmensliste#spot-hidden-companies-on-the-free-plan).

### What costs credits? [#what-costs-credits]

Only unlocking contact details, meaning the email address or phone number of a contact. Questions about visits and companies are free, and searching for contacts costs nothing either.

Details you have already unlocked cost no credits the next time. Your AI client asks before unlocking unless you have allowed it permanently. For details, see [Credits](https://webmetic.de/docs/en/credits).

### What do I need for contacts? [#what-do-i-need-for-contacts]

The one-time setup under [**Menu** > **Contact profile**](https://app.webmetic.de/?menu=icp_settings). If it is missing, the assistant tells you so. The assistant only searches for contacts at companies that visited your website. For details, see [Set up contacts](https://webmetic.de/docs/en/ansprechpartner/einrichten).

## Data [#data]

### What data does the assistant see? [#what-data-does-the-assistant-see]

The visit data from your dashboard: identified companies with relevance, fit, and activity, the company profile, and the visits. Each visit includes the pages viewed, source, campaign, and events such as forms or downloads.

It also sees the name and position of contacts at visiting companies, plus the email addresses and phone numbers you have unlocked. It doesn't see who is behind a visit.

For an overview of all tools, see [Tools and prompts](https://webmetic.de/docs/en/ki-assistent/tools-und-prompts).

### Does the assistant work with several websites? [#does-the-assistant-work-with-several-websites]

Yes. One connection covers all websites in your account, and each answer refers to one of them.

With several websites, name the website in your question, for example "Who visited your-website.com this week?". For details, see [Several websites](https://webmetic.de/docs/en/ki-assistent/tools-und-prompts#several-websites).

### Can I ask in German? [#can-i-ask-in-german]

Yes. The assistant answers in the language of your question and also understands German words such as "heute" (today) and "gestern" (yesterday). It reads a date like "01.08.2026" day first.

Umlauts don't matter in company and place names. "Muenchen" finds the same results as "München". For details, see [German input](https://webmetic.de/docs/en/ki-assistent/tools-und-prompts#german-input).

### How many companies does an answer show? [#how-many-companies-does-an-answer-show]

Up to 50 companies per request. When the assistant needs more, it fetches the next pages. If a period has more than 600 companies, the answer says that it is incomplete.

Ask for a shorter period in that case. For details, see [Limits](https://webmetic.de/docs/en/ki-assistent/tools-und-prompts#limits).

### What can't the assistant answer? [#what-cant-the-assistant-answer]

Questions about data that Webmetic doesn't have or doesn't pass on to the assistant. For details, see [Questions the assistant cannot answer](https://webmetic.de/docs/en/ki-assistent/beispielfragen#questions-the-assistant-cannot-answer).

- The people behind a visit, and the city a visit comes from.
- Federal states such as Bavaria. Cities and countries work.
- Segments, tags, and comments from the dashboard.
- Companies that haven't visited your website.
- Visits from before you added the tracking code.

## Connection [#connection]

### Which AI clients work with the assistant? [#which-ai-clients-work-with-the-assistant]

[ChatGPT](https://webmetic.de/docs/en/ki-assistent/einrichten#chatgpt), [Claude](https://webmetic.de/docs/en/ki-assistent/einrichten#claude) in the browser and in Claude Desktop, [Claude Code](https://webmetic.de/docs/en/ki-assistent/einrichten#claude-code), [Cursor](https://webmetic.de/docs/en/ki-assistent/einrichten#cursor), and [VS Code](https://webmetic.de/docs/en/ki-assistent/einrichten#vs-code). In each of these clients, you sign in with your Webmetic login.

For setups without a sign-in, for example scripts, use the [API key connection](https://webmetic.de/docs/en/ki-assistent/einrichten#api-key).

### Who in my account can connect? [#who-in-my-account-can-connect]

Any user of your account with their own Webmetic login, even without admin rights. The connection applies to the whole account with all its websites.

### How do I connect with single sign-on? [#how-do-i-connect-with-single-sign-on]

Use the API key instead of the login, as described under [Connect with an API key](https://webmetic.de/docs/en/ki-assistent/einrichten#api-key). You find the key under [**Menu** > **Integrations** > **MCP**](https://app.webmetic.de/?menu=mcp).

Only admins see this menu item. Ask an admin for the API key.

### How do I end access? [#how-do-i-end-access]

You grant access when you connect with your Webmetic login, and you can disconnect in the AI client at any time. A connection with an API key ends when you remove the key from the client.

The connection also ends when you click **Regenerate** under [**Menu** > **Integrations** > **API**](https://app.webmetic.de/?menu=api_details) and confirm with a second click. The old key then stops working everywhere, including in other applications, and you can't undo this.

## Problems [#problems]

### What do the sign-in messages mean? [#what-do-the-sign-in-messages-mean]

When you sign in, Webmetic shows these messages in German:

| Message | Cause | Solution |
|---|---|---|
| „E-Mail oder Passwort ist falsch.“ (wrong email or password) | The details are wrong, or your user has no password because it was created through single sign-on. | Check the details. Without a password, connect the client with the API key. |
| „Ihr Konto verwendet Single Sign-On.“ (your account uses single sign-on) | Your account allows sign-in only through single sign-on. | Connect the client with the API key. |
| „Zu viele Versuche, bitte später erneut.“ (too many attempts) | Several failed sign-ins in a row. | Try again later. |
| „Die Anmeldung ist derzeit nicht möglich.“ (sign-in not possible right now) | An error at Webmetic. | Try again later. |
| „Ungültige Anfrage“ (invalid request) | Webmetic doesn't recognise the request from your AI client and shows an error page instead of the sign-in form. | Restart the connection in your AI client. |

### Why must I name the website? [#why-must-i-name-the-website]

Your account has several websites, and the assistant doesn't know which one you mean. Name the website exactly as it is set up in Webmetic, without "https://".

The "www." makes a difference too. For details, see [Several websites](https://webmetic.de/docs/en/ki-assistent/tools-und-prompts#several-websites).

### Why does the assistant find no companies? [#why-does-the-assistant-find-no-companies]

There were no identified visits in the chosen period, and that isn't an error. Ask about a longer period, or check the tracking code with [Check your installation](https://webmetic.de/docs/en/installation/pruefen).

### Why is my API key rejected? [#why-is-my-api-key-rejected]

Either someone in your account created a new key, or part of the key went missing when you copied it. Copy the current key from [**Menu** > **Integrations** > **MCP**](https://app.webmetic.de/?menu=mcp) and enter it in your client.

### Why doesn't the assistant unlock contact details? [#why-doesnt-the-assistant-unlock-contact-details]

Without enough credits, the assistant asks you to top them up. If the setup under [**Menu** > **Contact profile**](https://app.webmetic.de/?menu=icp_settings) is missing, it tells you so.

If you declined the unlock in your AI client, it unlocks nothing. On the Free plan, it only unlocks contact details at companies you see by name. For details, see [Credits](https://webmetic.de/docs/en/credits).

### Where do I get help? [#where-do-i-get-help]

Write to us through [webmetic.de/en/contact](https://webmetic.de/en/contact). Include the AI client and the exact message, so we can find the problem faster.

## Security [#security]

### Can the assistant change data in Webmetic? [#can-the-assistant-change-data-in-webmetic]

No. The assistant doesn't add tags, change segments or settings, or send emails. Searching for and unlocking contacts stores new contact data in your account, as in the dashboard. For details, see [What the assistant may do](https://webmetic.de/docs/en/ki-assistent/sicherheit-und-zugriff#what-the-assistant-may-do).

### Does the AI vendor see my password? [#does-the-ai-vendor-see-my-password]

No. The sign-in page belongs to Webmetic, not to your AI vendor. Your AI client only receives the access grant, never your password. For details, see [Sign-in](https://webmetic.de/docs/en/ki-assistent/sicherheit-und-zugriff#sign-in).

### What does Webmetic log? [#what-does-webmetic-log]

Webmetic logs every tool call, and for connections made with your Webmetic login also the name of the AI client. Webmetic does not see your questions. For details, see [Log](https://webmetic.de/docs/en/ki-assistent/sicherheit-und-zugriff#log).

### What happens to data in the chat? [#what-happens-to-data-in-the-chat]

Webmetic sends the answers to the AI client you connected. The conversation itself is covered by your AI vendor's terms.

Webmetic's [privacy policy](https://webmetic.de/datenschutzerklaerung) is public. For more on sign-in and access, see [Security and access](https://webmetic.de/docs/en/ki-assistent/sicherheit-und-zugriff).

## Next steps [#next-steps]

- [Connect the AI assistant](https://webmetic.de/docs/en/ki-assistent/einrichten): Set up the assistant in ChatGPT, Claude, Cursor, or VS Code.
- [Security and access](https://webmetic.de/docs/en/ki-assistent/sicherheit-und-zugriff): How sign-in works and what the assistant is allowed to see.
- [Example questions](https://webmetic.de/docs/en/ki-assistent/beispielfragen): Questions for sales, marketing, and management that work right away.