# Billing (https://webmetic.de/docs/en/konto/abrechnung)

[**Menu** > **Billing**](https://app.webmetic.de/?menu=subscription) opens the **Manage billing** window. At the end you'll have:

- seen which plan is running, when it renews, and how you pay
- bought, upgraded, or cancelled a plan
- opened your invoices and checked your address for future invoices

## Before you start [#before-you-start]

- **Rights**: Only admins open **Billing** and book a different plan. Users with the **User** role see the plan badge at the top without **Upgrade**, and clicking the badge shows the note "An admin of your account manages the plan and billing." Any user can buy credits, though. For details, see [Credits](https://webmetic.de/docs/en/credits).
- **Account**: This page covers accounts that Webmetic bills directly. If your partner bills your account, you don't see **Billing**.
- **Plan**: On the trial and the Free plan, you buy a plan in the checkout. Starter and Growth can be upgraded right in the window. On Enterprise and with an **Existing plan**, plan changes go through [Support](https://webmetic.de/docs/en/konto/support).
- **Cost**: Nothing on this page costs credits. Outside the trial, Webmetic charges an upgrade right away, and you can only move back to a smaller plan through Support.

## Check your plan and payment [#check-your-plan-and-payment]

Open [**Menu** > **Billing**](https://app.webmetic.de/?menu=subscription). At the top, the window shows your plan with its volume, billing period, and status, and below it **Price**, **Payment method**, **Renews on**, and **Included credits**.

The status tells you where your plan stands:

- **Active**: Your plan is running and renews on the date shown.
- **Payment processing**: A direct debit is still in progress, but your plan is already active.
- **Payment overdue**: A payment failed, and what to do next is described under [Settle an open payment](#settle-an-open-payment).
- **Cancelled, ends**: Your plan ends on the date shown next to this status.

If your account is on Enterprise, the **Enterprise** box shows the status **Active**. Webmetic then bills under your contract, and for questions about the plan, contract, or invoices you click **Contact support**. If no plan is running, the window shows the message "There is no plan running for your account." and the **Choose a plan** button. With an **Existing plan**, the window looks different from what this page describes.

## Buy a plan [#buy-a-plan]

On the trial and the Free plan, you buy a plan in four steps: **Plan**, **Address**, **Payment**, and **Confirmation**.

1. Click **Upgrade** in the top bar or **Choose a plan** under **Billing**.
2. Under **Identified companies per month**, choose the volume. Webmetic suggests a volume based on the account's usage so far.
3. Choose **Annual** or **Monthly**. If you choose annual, you pay for one year in advance.
4. Click **Choose Starter** or **Choose Growth**. What sets the two plans apart is described in [Plans](https://webmetic.de/docs/en/konto/plaene).
5. Check the **Billing address**, which Webmetic prefills from your company details.
6. Optional: If your company isn't based in Germany, enter the **VAT ID**. With a valid number, Webmetic invoices without German VAT.
7. Click **Continue to payment** to get to the payment form.
8. Choose a payment method in the Stripe payment form.
9. Click **Place order**. Webmetic then confirms your purchase in the last step.

Your plan is active right away, even while a direct debit is still in progress. If you buy during the trial, the plan only starts when the trial ends, and Webmetic tells you the start date. Until then, Webmetic only saves your payment method, and the top bar shows the plan with its start date.

## Cancel a booked plan [#cancel-a-booked-plan]

You can cancel a plan you bought during the trial before it starts.

1. Open [**Menu** > **Billing**](https://app.webmetic.de/?menu=subscription). Webmetic shows the booked plan with its start date.
2. Click **Cancel booked plan** to open the **Cancel subscription** window.
3. Choose a reason and click **Cancel subscription** in that window.

The booked plan then doesn't start, Webmetic charges nothing, and the trial keeps running until its end.

## Upgrade your plan [#upgrade-your-plan]

With an upgrade, you choose a larger volume or move from Starter to Growth. It applies right away, and the billing period stays annual or monthly as before.

1. In **Manage billing**, click **Upgrade** to open the **Upgrade your plan** window.
2. Choose the plan under **Tier** and the new volume under **Volume per month**.
3. Check the amount under **Due today** before you confirm.
4. Click **Upgrade now**. With a card, the bank may ask for a confirmation of the payment.

Webmetic charges the new price right away and deducts the unused part of the current plan until the end of the period. With a card, the plan only changes once the payment goes through, and if the bank declines it, the plan stays as it was. With direct debit, the plan changes right away and Webmetic debits the difference.

If you move from Starter to Growth, you get the difference in included credits once for the current month.

If you have cancelled, an upgrade takes your cancellation back, and the **Upgrade your plan** window points this out. The plan then keeps running and renews as usual. If your bank has to confirm the card payment, this applies only once the upgrade invoice is paid.

During the trial, upgrading the booked plan costs nothing today, and the new plan starts when the trial ends.

If you already use Growth with the largest volume, the **Upgrade your plan** window shows the **Ask about Enterprise** button instead of the selection. It sends the Webmetic team a request.

## Downgrade or change the billing period [#downgrade-or-change-the-billing-period]

You can't switch to a smaller plan, a smaller volume, or another billing period in the dashboard. If you'd like to move to a smaller plan or change the billing period, write to [Support](https://webmetic.de/docs/en/konto/support), and the Webmetic team changes the plan for you.

## Cancel your plan [#cancel-your-plan]

A cancellation applies at the end of the current billing period. The billing period lasts one month or one year and follows the day your plan started, not the calendar month. Until then, you keep every feature of your plan. The dashboard offers no immediate cancellation and no refund.

1. In **Manage billing**, click **Cancel subscription**.
2. On Starter and Growth, another window opens first. Click **Continue to cancel** there.
3. Under the question **Why are you cancelling?**, choose a reason. Without a reason, the window's **Cancel subscription** button stays disabled.

   ![The Cancel subscription window with a reason selected](https://webmetic.de/docs/media/en/light/abrechnung-kuendigen.webp)

4. Optional: Leave the Webmetic team a comment.
5. Click **Cancel subscription** in this window. Webmetic schedules the cancellation for the end of the period.

The window then shows the **Cancelled, ends** status with the end date, and the top bar counts the days until the end.

On the end date, the account moves to the Free plan and keeps its data and credits. What the Free plan shows is described in [Trial and Free plan](https://webmetic.de/docs/en/konto/testphase-und-free-plan).

## Take a cancellation back [#take-a-cancellation-back]

Until the end date, you take a cancellation back with one click. After that it's no longer possible, and you buy a new plan instead.

1. Open [**Menu** > **Billing**](https://app.webmetic.de/?menu=subscription), or click **Renew** in the top bar.

   ![The Manage billing window with a scheduled cancellation and the Reactivate subscription button](https://webmetic.de/docs/media/en/light/abrechnung-gekuendigt.webp)

2. Click **Reactivate subscription**. Webmetic confirms that your subscription is reactivated.

Your plan then keeps running and renews as it did before you cancelled.

## Change your payment method [#change-your-payment-method]

The **Payment method** box shows the card with its last four digits or **SEPA Direct Debit**.

1. Under **Payment method**, click **Edit**. If no payment method is saved yet, click **Add payment method** instead. The Stripe customer portal opens in a new tab.
2. Change your payment method there.

## Open your invoices [#open-your-invoices]

The **Billing history** shows the five most recent invoices, both for the plan and for purchased credits. Each invoice has a status: **Paid**, **Open**, **Draft**, **Void**, or **Uncollectible**.

1. Click an invoice number. The invoice opens in a new tab, where you can download it.
2. For older invoices, click **Show all**. The Stripe customer portal then shows every invoice of the account.

## Change your billing address [#change-your-billing-address]

Webmetic takes your billing address from your company details.

1. Open [**Menu** > **Company** > **Company details**](https://app.webmetic.de/?menu=company_profile).
2. Change the name or address. If the company isn't based in Germany, also enter the **VAT ID**.
3. Click **Save**. Webmetic uses the new address for future invoices.

If the name, street, postal code, or city is missing, Webmetic saves the details but doesn't update the billing address. For details, see [Company details](https://webmetic.de/docs/en/konto/unternehmensdaten).

## Settle an open payment [#settle-an-open-payment]

If a payment fails, the plan shows the **Payment overdue** status. The top bar shows the same note with the **Open billing** button. The plan keeps its features for now, but scheduled notifications and Enrichment pause until the payment arrives. As soon as admins then open Visitor Intelligence, Webmetic shows them the **Manage billing** window by itself. Until the invoice is paid, the window can't be closed.

1. In the **Billing history**, click **Pay** next to the open invoice to open it in a new tab.
2. Pay the invoice on the page that opens.

If a SEPA direct debit is returned, the plan ends right away and the account moves to the Free plan. You then buy a plan again as described under [Buy a plan](#buy-a-plan).

## Next steps [#next-steps]

- [Plans](https://webmetic.de/docs/en/konto/plaene): Compare what Starter, Growth, and Enterprise include.
- [Usage](https://webmetic.de/docs/en/konto/nutzung): See how many companies Webmetic identified in your billing period.
- [Credits](https://webmetic.de/docs/en/credits): Buy credits for contact details and keep an eye on how many you have.