# Support (https://webmetic.de/docs/en/konto/support)

You send your message to our support team right from the dashboard. At the end you'll have:

- the question with Webmetic support, sent with the account and the sender's name
- the reply by email at the address you sign in to Webmetic with

## Before you start [#before-you-start]

- **Time**: Sending a message to support takes three clicks.
- **Account**: You need a Webmetic login. If you can't sign in, you can reach us through the [contact form](#reach-support-without-signing-in).
- **Rights**: Every user in the account can write to support and doesn't need admin rights for it.
- **Plan**: Support is available on every plan, including the Free plan and the trial, and a message costs no credits.

## Send a message from the dashboard [#send-a-message-from-the-dashboard]

1. Click your name or initials in the top right. The profile menu opens.
2. Click [**Support**](https://app.webmetic.de/?menu=support). The **Support** window opens.
3. Type your question into the **Message** field.

   ![The Support window with a question in the Message field](https://webmetic.de/docs/media/en/light/support-fenster.webp)

4. Click **Send message**. The window shows the notice **Message sent**.

Webmetic doesn't send a confirmation email or assign a ticket number. If sending fails, the text stays in the field. You can then send it by email to support@webmetic.de or use the [contact form](#reach-support-without-signing-in).

## Describe your question clearly [#describe-your-question-clearly]

Webmetic adds the account, the sender's name, and the login email to the message by itself. To help us give a precise answer, also name:

- the website your question is about
- what you clicked last and what you expected to happen instead
- the exact wording of any message Webmetic shows in the dashboard

Because you can't attach files or screenshots, describe in words what you see on the screen.

If the data of a single company is wrong, report it in the profile with the **Report data** button. For details, see [Report wrong data](https://webmetic.de/docs/en/erkennungsrate-und-datenqualitaet#report-wrong-data).

## Reach support without signing in [#reach-support-without-signing-in]

If you can't sign in, use the [contact form](https://webmetic.de/en/contact) on webmetic.de.

1. Under **Email**, enter the address you use to sign in to Webmetic.
2. Under **Message**, name your website and your question.
3. Click **Send message**.

## Reach support from an error message [#reach-support-from-an-error-message]

An error page in the dashboard and a failed [installation check](https://webmetic.de/docs/en/installation/pruefen) show the **Contact support** button. The button opens a new email to support@webmetic.de in your email program, where you name the website and the text of the message.

## Request changes from support [#request-changes-from-support]

Support makes these account changes for you, because the dashboard doesn't offer them:

- change the email address of your login
- switch to a smaller plan or a different billing period
- delete your account

To request one, write to us as described above.

## Next steps [#next-steps]

- [Troubleshooting](https://webmetic.de/docs/en/visitor-intelligence/fehlerbehebung): Find solutions for missing or unexpected companies in your list.
- [Check your installation](https://webmetic.de/docs/en/installation/pruefen): Check that the tracking code runs correctly on your website.
- [Account and billing](https://webmetic.de/docs/en/konto): Manage the plan, users, websites, and invoices of your account.